Returns & Refund Policy
RETURNS or REFUND
Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will exchange them or issue a refund to the same payment method you used for the purchase.
We are not responsible for delivery costs when items are returned back.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To process an exchange or refund email on info@obagibeauty.com so we explain the process.
Kindly allow us at least 4 working days to process any returns for exchanges in view of safety measures related to COVID-19.
Information
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Return Policy
Effective as of July 17th, 2025.
Have questions about returns? View our FAQ?
Free & easy returns. At Obagi®, we stand behind the quality and efficacy of our clinically tested skincare. Your satisfaction is important to us, and we’re committed to supporting you with science-backed products and exceptional support.
We want you to love your purchase. If you’re not completely satisfied with your Obagi® product(s), you may request a free return within 30 days of delivery. Please note that this Return Policy applies only if you have purchased your product from Obagi.com.
Return Eligibility:
We accept most returns, but the following items are not eligible.
- Any returns requested more than 30 days after delivery
- Sample products
- Final Sale Items
- Shipping fees (non-refundable)
- Products purchased from skincare professionals or other retailers, or otherwise purchased outside of Obagi.com.
- Please contact the original point of purchase directly for their return policy.
Product Orders
Payment Options
Maximum Purchase Policy
Promotional Offers and Codes
Order History
Order Tracking
Shipping Methods and Rates
UPS SurePost
APO/FPO, PO Boxes
Orders requesting to be shipped to an APO/FPO, or PO Box will ship via AIR PRIORITY. (ONLY DOMESTIC APO/FPO) Obagi doesn’t ship to freight forwarding addresses, or hotels.
International Orders
Return Policy
Your satisfaction with Obagi® products is very important to us and we strive to provide you with only the best product and purchase experience. You should note that this Return Policy applies only if you have purchased your product from Obagi.com. If you have purchased a product at a physician’s office, you should check with the physician about their return policy, which will apply to your purchase.
Purchases made through this Site, have the option of returning any unused/unopened product for a refund within 30 days of the shipment date stated on the invoice.
To request a Return Merchandise Authorization (RMA), please initiate your return request here. You will require your order number and email to start a return. Please select the items you wish to return, select the reason for the return and any additional comments.
If a return authorization is granted, you have up to 7 days to ship your return. If you do not ship within 7 days, your shipping label will expire, and you will need to initiate another return. Please follow the prompts to create your return label and drop off at an authorized UPS location. Once the item(s) is received, you will receive a Return Confirmation email, and pending review, you will be issued a refund to the original form of payment. Shipping costs are not refundable. Samples may not be returned. We ask that you allow up to 7-10 business days for the credit process to reflect in your account.
If you have any difficulties, an Obagi customer service representative will be happy to assist you further. Please allow up 2 business days for response.
Items received more than 30 days after purchase date or that have been opened may not be returned.
Items purchased in a skin care professional’s office or elsewhere must be returned to their original point of purchase.
If you have additional questions about how to return an item, Customer Service Representatives are available to assist you Monday through Friday, from 8am–6:30pm CST at 1-800-636-7546.
